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About
Calida Sunshine
Guests' booking
terms and conditions
Rental Booking terms/conditions your guests' agree to at the time of
booking
Calidasunshine is the trading name for internet marketing of Costa
Calida Property Management SL. In the following terms will be referred to as
"the company".
The company are advertising agents for private property owners who wish to
let out their properties. By booking a property on this site, you are
entering a contract with the individual property owner and NOT
with the company.
Property descriptions and photographs are added by the property owner and
not by the company therefore the company cannot be held responsible for the
accuracy of the advert.
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Payment
A security/damage deposit of £150 is payable at the time of booking for
all properties advertised on this site, this deposit is in addition to the
cost of the properties’ rental period. This deposit will be refunded
within 7 days of departure following an inspection of the property by the
owner or his/her agent. Any damages caused will be charged from this
deposit by the owner. It is your responsibility to report any damage
incurred to the owner as soon as it is incurred. Should the property be
left in an unreasonable condition, charges may be made from the deposit to
rectify the condition. Payment in full is due Eight weeks prior to the
booking commencement date and should be made direct to the owner. If a
booking is made within Eight weeks or less of arrival, payment in full is
due immediately including the additional security deposit.
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Cancellation policy
This is generally set by the individual property owner; however, if no
policy has been set then the standard cancellation policy below will apply
Failure to pay the full rental cost no later than Eight weeks prior to
arrival will result in the loss of the security deposit and the booking
cancelled, the property will then be re-advertised as available for
bookings on the website.
| Notice given |
Security
Deposit |
Rental Cost |
| More than 8
weeks |
Loss of
deposit |
100%
Refunded |
| 8-6 weeks
|
Loss of
Deposit |
75%
refunded |
| 6-4 weeks
|
Loss of
Deposit |
50%
refunded |
| 4 weeks or
less |
Loss of
Deposit |
0%
refunded |
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Your
responsibility
The accommodation must be left in a clean and tidy condition; otherwise
additional charges may be incurred. You are responsible for the property
during your stay. You agree to report and pay for any damages caused to
the property and or caused to any of the contents of the property during
your stay. Only named clients may use the accommodation booked by you,
additional guests cannot be added above the maximum amount stated on the
individual advert, you agree not to sub-let or re-assign the property to
any other party. The company reserve the right to ask you or any member of
your party to vacate the property immediately at any time following a
complaint of unacceptable behaviour that may in our opinion result in
spoiling the enjoyment, comfort or safety of others within the community.
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Arriving/Departing
Accommodation will be available from 4PM on the day of arrival, it is your
responsibility to supply flight details and arrival times to the owner so
arrangements can be made by the owner or his/her agent to meet you at the
property on arrival. Accommodation should be vacated by 11AM on the day of
departure and should be left in a clean and tidy condition, keys should be
returned to the owner or his/her agent on departure.
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Linen,
Towels & Cleaning
All bedding and towels are including in the cost of your accommodation
excluding beach towels. Beach towels must be provided by you and towels
supplied in the accommodation should not be used or removed from the
property for external use. The accommodation booked will be supplied to
you in a clean and tidy manner with all beds etc made up. Cleaning
following departure of your stay is also included in the cost of your
rental as long as the accommodation is left in a clean and tidy manner,
any additional cleaning required may be charged to you. Most properties
offer additional cleaning during your stay (i.e. following the end of the
first week of a two week stay). These additional cleans are charged at an
additional cost to your rental cost and should be booked at the same time
as your booking. Payment is due on arrival direct to the owner or his/her
agent on cash.
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Additional Cleaning not included in the rental price and charged against
your security deposit
B-B-Q’s should be left in the same condition they are found, if cleaning
is required following departure a charge of between 10 and 25 euros will
be made depending on the size and condition it has been left in. Cleaning
of the following items is not included and will be charged at the cost
stated if necessary.
| Bedspreads |
10 > 20 Euro
depending on size and condition |
| Blankets |
5 > 10 Euro
depending on size and condition |
| Throws |
5 > 10 Euro
depending on size and condition |
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Emergency Call Outs
The following charges will apply should you require an emergency call out
and are payable by you to the owner or his/her agent on their arrival at
the property
| With 10 km
radius of Los Alcazares |
Between 9am and 9pm - 25 Euro
** Between 9pm and 9am - 50 Euro
**- Subject to availability |
| With 11 - 25
km radius of Los Alcazares |
Between 9am and 9pm - 35 Euro
** Between 9pm and 9am - 60 Euro
**- Subject to availability |
| With 26 - 50
km radius of Los Alcazares |
Between 9am and 9pm - 45 Euro
** Between 9pm and 9am - 70 Euro
**- Subject to availability |
If keys are lost and not recovered a one off charge will be made on
supplying a replacement set of keys of 100 Euro in addition to the above
call out charges to cover the cost of replacing the locks and keys.
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Extras
Depending on the individual property, you may have the option to book
additional services at the time of booking such as, Welcome packs, Cots,
High chairs etc. You agree to pay for these additional services on arrival
in cash to the owner or his/her agent.
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Travel Insurance
It is strongly recommended that you purchase travel/cancellation insurance
to cover the duration of your holiday, this is your responsibility and in
no way the responsibility of the property owner or the company.
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Complaints
Should you have a complaint regarding your accommodation, it is your
responsibility to contact the individual property owner immediately with
your complaint so any issue/s can be dealt with in a timely manner. If
your complaint is regarding the condition of the property, we strongly
recommend that you report this immediately and also take relevant
photographs to support your complaint, once home you should also re-state
your complaint to the property owner in writing by recorded delivery.
Should you be unsatisfied with the response you receive from the owner,
you may then forward your complaint to the company at the address stated
on the website; this again should be done in writing including any
relevant photographs. Once received the company will thoroughly
investigate your complaint. The Company however cannot issue any refunds
etc as your contract is with the owner and not the company. Following a
serious complaint that is proven, the only course of action available to
the company is to remove the property advertisement from our web site,
this is subject to the discretion of the company and any decisions made by
the company are final.
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Contract
By booking any property on the Calidasunshine website you have agreed to
the owners terms and conditions or the standard terms and conditions above
as set out by the company if no terms/conditions are set by the owner, you
have also agreed to be legally bound by the afore mentioned conditions
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Costa
Calida Property Management SL
We reserve the right to change/amend the above terms and conditions at any
time; any changes made will be supplied to you in writing more than six
weeks of your arrival date. Any changes made to the terms/conditions with
less than 8 weeks notice of your arrival date will not apply to your
booking.
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